Payment and Refund Policy
Payment Methods: Marocxvibe.com is the first online shop for adult products. We offer multiple payment methods for your convenience:
Credit Card: We accept all major credit cards, providing a secure and seamless checkout process for your purchases.
Debit Card: You can use your debit card to make payments on our platform. Your transaction will be processed securely.
Cryptocurrency: Embracing innovation, we also accept cryptocurrencies as a form of payment, ensuring your privacy and security during transactions.
Refund Policy: At Marocxvibe.com, we strive to ensure customer satisfaction and stand behind the quality of our products. If you encounter any issues with your order, our refund policy is as follows:
Tracking Guarantee: We guarantee that once your order is shipped, you will receive a tracking number. This tracking number will allow you to monitor the status of your shipment during transit.
Delivery Responsibility: We take responsibility for ensuring that the item is shipped and arrives in the destination country as per the provided tracking information.
Refund Eligibility: If the item fails to arrive at the destination country or arrives damaged, you are eligible for a refund.
Refund Process: To initiate a refund, please follow these steps:
- Non-Delivery: In case the item does not arrive in the destination country within the specified shipping time, please contact our customer support team at support@marocxvibe.com. We will conduct an investigation to verify the non-delivery.
- Damage: If the item arrives in a damaged condition, please take photos of the packaging and the damaged product and email them to support@marocxvibe.com.
Refund Approval: Once your refund request is approved, we will process the refund within 7 business days. The refund will be issued using the original payment method used during the purchase.
Refund Exclusions: Please note that we cannot provide a refund in the following situations:
- If the item is not delivered due to incorrect shipping information provided by the customer.
- If the item is not delivered due to the unavailability of the recipient at the provided address.
- If the item is held or confiscated by customs or other authorities in the destination country.
Contact Us: If you have any questions or concerns regarding our payment and refund policy, please feel free to contact our customer support team at support@marocxvibe.com. We are here to assist you and ensure you have a smooth and satisfactory shopping experience.